Linked Problem ticket field not usable by triggers automations macros

+1 for this as well. This would be helpful when creating macros and views to help keep any linked tickets up to date (if you need to send a mass update out but not necessarily resolve the master ticket)

Agreed. I feel like the linked problem ticket field/problem_id isn't all that useful right now, but it could be. Would love to see more functionality built around it like other people have mentioned.

+1

The "Type" on a ticket will often be an "Incident" without linking to a specific problem, since the other options aren't suitable, but there's only one customer reporting it - so we don't put it as a "Problem".

Any incidents that are linked to a Problem though we don't need to see in the Ticket views as they're already under control with the linked Problem. So, we need a way to filter those out of views.

While we don't generally use the problem/incident field, we encountered an issue that effectively had about ten incident tickets, for which we created a problem ticket. We expect that the issue will continue to create incident tickets. We want a macro for agents in the affected group to be able to consistently, accurately, efficiently attribute the incidents to the problem.

the problem ID is important to be notified to the agent which problem is linked to the ticket.  Zendesk is missing this logic, need this ID in trigger available. 

+1 to this, especially for Macros, as it really helps streamline workflows for agents and have consistency to what incidents are added to certain problems.

Triggers/Automation actions would also be good to "mop up" tickets that may have the relevant tags but not be associated with the correct problem.  Linking incidents to problems only being a manual action means its much more open to human error and lowers the value of the Problem feature.

sad that this is not an option already

I also would like to see this implemented! It could greatly increase the efficiency of many workflows.

Please add this feature, it would be tremendously helpful.