Something that our company has been missing when making the switch from Salesforce Cases to Zendesk Tickets is the ability to add custom sections. It would be helpful to customize the ticket forms in Zendesk to better aid in Agent workflow. Basic functionality would include the ability to create segments and label them.These lines/segments are generated by Zendesk but it would be helpful to be able to create them and label them. Allowing multiple ticket fields to exist in a segment.
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