JIRA integration supports attachments

69 Comentários

  • Kevin Salazar Villalobos

    We need to transfer files between Jira and Zendesk.

    0
  • Andy Prouty

    Can you give another update on the scheduling of this feature?

    We support large customers and make frequent use of attachments so this would be way more streamlined than work-arounds like Google Drive.

    Thanks,

    Andy

    0
  • dxc

    interesting question. hope the issue was resolved. like Bill, i know a few people that have also turned to a custom solution like zigiops to handle the issue. it's fast and easy, at the same time. the attachment issue is solved. 

    0
  • francis

    Hi,

     

    The same question came up on Atlassian community.

    If you are looking for an alternative to the Zendesk - Jira integration (or Zigiops), have a look at Exalate which allows for full attachment sync (including embedded images)




    1
  • Pippa

    thanks francis I'm going to look at maybe Tray.io as we already have that

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  • Kieran Thorpe

    We also need this, it causes us a huge headache as our support team who triage requests and then need to be able to send tickets through to our dev team who work solely in Jira.

     

    Without being able to attach files it makes it super hard for our dev team to verify, write acceptance criteria and do impact assessment with only partial information.

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  • Sean Bourke
    Zendesk Product Manager

    Hi Kieran Thorpe

    Thank you for your feedback, I've recorded this for future consideration.

    At the moment, the integration supports the ability to share/attach any existing attachments from within the Zendesk ticket, however this will create a link back to the Zendesk attachment. Any attachments within the Zendesk ticket will also be available to view from within the Zendesk Support tab in Jira; so any additional information (i.e. screenshots, HAR files, etc.) are available to view from here within Jira.

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  • Kieran Thorpe

    The original functionality as outlined by Sean above seems to have stopped working now and we cant even add existing attachments to Jira escalated tickets, is this intentional?

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  • Sean Bourke
    Zendesk Product Manager

    Hi Kieran Thorpe,

    The ability to attach a file should be available when creating a new Jira Issue from the ticket. One an issue has been created, subsequent files attached to a ticket should be discoverable in the Zendesk Support tab under Activity.

    To confirm, are you seeing the option to attach files when creating a new Issue and after having selected a Jira project? Furthermore, are you seeing files within the Zendesk Support tab? 

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