Add end-user as CC via Trigger or Automation
Não planejadaDesired functionality: a way to automatically add a CC to tickets that match a certain condition.
Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address. This would allow the organization's primary contact stay in the loop about what their employees have requested.
Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd.
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I've come to unfollow this post as I've now moved to Atlassian's Jira. It's simply magnificent.
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Hi Nicole, this functionality request actually lives with our Email team. I've made them aware of this thread and the feedback has been captured. I'm sure they will chime in here soon!
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Hi @... I see you are still with the product and you provided an update last November on this request. Is this something on the roadmap now? This is one of the most sought features, please consider building this. I do understand the technical difficulty behind this but would be a great feature for many clients. Also, since it is offered by your competitors.
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Hi Aishwarya Ramnathan unfortunately this functionality lives outside the scope of my role. I've notified the email PM of the request and they will be prioritizing the request against the other initiatives on their roadmap.
Thanks!
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We have the exact same requirement and glad to find its not unique. Many have requested this already since 2009 and 14 yrs on, its still not been actioned by Zendesk.
Don't know what else will it take.
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