Read only ticket field for agents

Had to install the Hide Ticket Fields app by Sweethawk from marketplace to get an option to hide fields from agents.

Hi Regina Giuliani ,

We have developed a free app called Disable Ticket Fields App which provides the ability to disable fields on a per form basis.  Please feel free to give it a try here and see if it can help out with your use case.  Feedback is welcome!

Cheers ~~