today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.
From a Support Request:
"Upon checking, I can see that if you have your agents access "can manage Guide", by default they will have access to the admin center as well. It is because in Admin center it has security which has settings on how you can manage your authentication that applies to your help center in Guide.
I'm afraid that we won't be able to override or separate access to these two sections (Guide and Admin center)"
Please take this as a feature request that this is a no go. We need agents to "manage guide" but they should not be allowed to change security settings in the admin center. It would be great if we can have additional settings for Roles to segment this further.
Publicação fechada para comentários.