The day of week (or "today", "yesterday") of the timestamp shown on the upper right corner of ticket comments sometimes don't show correctly.
For more details, we posted a comment on a ticket on Wednesday and when we checked the same comment on Friday around 8:30AM (in Japan time), we found out that it said "Yesterday" in the timestamp.
Later, after 9:00AM, it changed to "Wednesday" and we are wondering why.
In the answer of the following post, it says "The agent UI is designed to convert the hardcoded UTC timestamp to the user's current time zone."
Why don't timestamps in the agent interface always match the UTC timestamp?
Considering the fact mentioned above, we assume that Zendesk updates timestamp UI at 0AM in UTC (9AM in Japan time).
However, there are possibilities that this design can cause a confusion while responding to user inquiries.
We would like to ask you to fix this so the timestamp UI gets updated in user's time zone.
Por favor, entrar para comentar.