Adding the same functionality as the trigger condition of subject to a custom field text



Publicado 14 de dez. de 2020

Sadly there is no way to create a trigger that will search for specific wordings in a custom text ticket field just like you can do with the subject ticket filed.

You only have an option to choose if the text is "present" or not, instead of asking "does this ticket field contain this word".

 

Would be great to have the same functionality as the subject or comment ticket fields for custom text ticket fields in the triggers.


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