We have just started using the new Agent Workspace. So far it looks good. I have one request. With the old interface I used to advise that agents write the customer email as a Private Comment until happy with the content and then switch to Public to send it. This to make sure a message was not sent to the customer too soon. I notice that this is no longer possible. When switching between Private and Public comments the Private Message does not pass through. Is it possible to bring this feature back please?
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