New Agent Workspace - Public / Private

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3 Comentários

  • Bryce Wilson

    Upvote. Is anyone from Zendesk keen to offer a reply? 

     

    0
  • Edwin Schukking

    Upvote!

    The current setup also does not seem to serve a purpose. 

    Because it would be beneficial when we could include both a public and a private comment with one submit. Alas, this does not seem to be the case.

    So, please Zendesk, could you bring back the 'old' feature?

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi all, it looks like we have duplicate requests for this feature going on. The other one has more engagement, so we're going to make that thread the official one: 

    https://support.zendesk.com/hc/en-us/community/posts/4409222717722-Zendesk-s-New-Interface-Internal-Note-vs-Public-Reply-


    Please head over there to add your vote and comments; that is where the product managers will engage. Thanks! 

    0

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