at first I'd like to say: Thank You! Zendesk helps us a lot. And don't get me wrong. We like using your solutions and this is just a cry for help - otherwise we would need to have a look at other solutions.
Unfortunately we need to setup a proper GDPR compliant cookie-consent-management solution at our Zendesk-HelpCenter page. Meaning that when someone enters our HelpCenter Page only functional cookies are allowed to be set (session cookie for example). All other cookies need consent. And if the consent is given there need to be a way to revoke it. Just leaving a message/popup that cookies are set and linking to https://www.zendesk.com/company/policies-procedures/cookie-policy/ isn't enough!
I already had a conversation with ZD support over the last two weeks and it ended with this:
Would mean that we need to leave ZD. As ALL other customers from the EU would need, too. Please prove me wrong :)
Before you redirect me:
- No this is not about the chat integration on our page. This does not help: https://support.zendesk.com/hc/en-us/articles/360037694473-Can-I-require-users-to-accept-cookies-first-before-using-the-Web-Widget-
- No this banner solution does not solve it: https://support.zendesk.com/hc/en-us/community/posts/207738148-Adding-a-notification-banner-to-your-Help-Center-v2
- This article is brillant but doesn't discuss this issue: https://support.zendesk.com/hc/en-us/community/posts/360001470007-Feature-Request-Advanced-GDPR-tools-functionality
Ony this article came quite close (2 years ago!): https://support.zendesk.com/hc/en-us/community/posts/360002323367-Help-Desk-not-GDPR-compliant-with-Google-Analytics-integration- But comments aren't allowed anymore.
Best regards, Sebastian
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