I would like to request that the Change tests (Changed, Changed to, Changed from, etc) be added for custom Drop-downs for triggers.
I was unable to find a similar topic, but I did find someone's comment that aligns with my request here.
We use Drop-down custom fields in tickets to categorize requests. These are generally manipulated by our support personnel only.
I would like to be able to send notifications when a Drop-down is changed, so that I can target the correct internal/external groups that need to receive a one-time notification of this event.
Right now, I appear to be limited to only Is/Is not/Present/Not present. This does not work for me, since it fires every time a ticket receives any update. I cannot restrict this to a Created ticket condition since these dropdowns are either A) not always selected on ticket creation and B) can be changed during troubleshooting.
For my needs I would appreciate being able to just set a condition for "<custom field> Changed to <field value>". I've reviewed some options for using tags but that just seems like a messy work around, and there is some risk that tags will be unintentionally edited by personnel during ticket updates. Additionally, even the tags associated with the dropdown can still only be tested as "Contains at least one of the following" or "Contains none of the following".
I realize this may not be straightforward since Drop-downs are probably lumped into all other "custom field" types, which these additional tests may not apply to. However, Drop-downs can already be used in specific tests to check their precise values so some differentiation must be possible, and "Changed" seems generic enough to apply to just about anything at a minimum.
Perhaps it requires its own topic, but maybe "Added"/"Removed" should be testable conditions for tags? That would potentially resolve my issue (since custom fields automatically add/remove tags) and other tag-related ones.
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