Zendesk Chat -- automating the ending of a chat

4 Comentários

  • Britt Mauriss

    This would be hugely helpful for my team at Keller Williams. Our chat duration drags on much longer than it needs to because the process of ending a chat / managing the ticket adds a significant amount of time to the workflow. Please help us save time in 2020 by implementing this feature.

  • Cameron Greenfield

    +1 I'll add our experience to that as well. This would be huge.

  • Jenna Brunken

    Definitely agreed!

  • Trina Moon

    What would also be helpful would be to notify the user that the chat will be auto ending due to idle time. Give them some warning before we just end the chat. Otherwise, I'm afraid that if we implement this, customers would rate us poorly for 'cutting them off'. 


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