Feature request: Ability to send out text messages

4 Comentários

  • Michael

    I can't believe this still isn't a feature. I need this ability. 

  • Kurt

    Hi team,
    Bumping this thread.
    I want to be able to reply to incoming voicemails via reply text.
    This would need to be done via a manually entered phone number as the voicemails do not come through with a user attached.
    Is this function available? Planned? Talked about?

  • Michael

    I think I figured out why we can't do this. The rules maybe different when we initiate the text conversation. Having to have the person opt in, and options to opt out. 

  • Jenny Gillett
    Zendesk Product Manager

    Hi all, 

    We do have the ability to send a proactive text using tags and triggers, to send the message via Text. Have a read of this article, under the section "Create a proactive ticket" it might help with your use case. 





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