Our help center allows our visitors to view almost all the content without logging in. However, when the user wishes to submit a ticket from the help center they must log in with their email and password. We have been looking into the Web Widget for our help center but the widget will allow any user to submit a ticket without being prompted for their credentials.
We will be blocking the email channel in order to force users to the help center. We identify users via their email in other systems that integrate with Zendesk. The web widget allowing anonymous users to submit tickets defeats the purpose of the integrations we already have in place and our future plans to block ticket submission via email.
I propose another option in the web widget config that would force the user to log in if/when they wish to submit a ticket while still allowing them to access unrestricted content through the widget.
Por favor, entrar para comentar.