When setting up new ticket fields, it would be nice to have an easy way to bulk upload field values for things like drop-downs and multi-selects. I already have the data in an existing database so it's easy for me to export it into CSV, XLS or TXT.
Having the API is awesome for data that changes on a regular basis. But being able to import static information via the web interface with some sort of GUI based wizard would make this much easier on beginner level administrators.
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