Customize search results columns


105 Comentários

  • Comentário oficial
    Scott Allison
    Zendesk Product Manager

    Thank you everyone for the feedback, it's truly appreciated. This is on the roadmap, and it's work we will start in Q4 of this year. I'll update this thread again in Q4 with our progress and when we expect to release this capability. 

    We're working on the designs right now. If you would be willing to spend 20 minutes with us on zoom providing feedback please fill out this form. If you're selected, we'll be in touch!

  • Nicolas BUGNON

    I agree.

    My biggest complain is when searching organisations. We needed to show the adress in the search results so i ended using the field Notes. Sadly it prevents my agents to use the note field for other purposes (this is the only field that an agent can edit in an org).

    • As proposed by Nekotia, allow us to customize the columns


    • Add Notes and Details fields by default for Users and Orgs
  • Satheesh Kedarisetti

    We also has same problem, current search page has 6 columns, If we have option to choose 4 more columns, that would be helpful.

  • Prabhakar Murugesan

    We have a similar need. It would be great if we can add some of the custom user fields to the search results. 

  • Nessima Badek

    I agree, we really need to be able to add some user fields to customize search results columns. It would be a big help to allow users to identify the right person to contact.

  • Drew Hayes

    Definitely need this functionality. Being limited to the "default search" columns makes the search very limited in its usefulness. 

  • Niloufar Lamei

    We absolutely need the functionality of adding/removing columns in the search result view.

  • Michaela Veers
    We also definitely need this function. We want to sort the list, therefor in every case we need the due-date and the employee. We prefer customizable columns.
  • Jim Potter

    If nothing else, please add "Organisation" as an additional column.


  • Mary Thomasson

    Please make all columns functional as sort options and at least add 'Organization' to the tickets view.  Configuration would be even better.

  • Eric Kramer

    I very much agree.  Providing more information at a glance would definitely improve the search feature.

  • Dolores Vincenzo

    I also agree that this function is needed. It should be possible to customize the search with the columns everyone needs. Furthermore it would be very useful for me to have also an export function of the list of the advanced search results.

  • Oliver Tietze

    We need "SLA" to be a default column in search results. Maybe others, too.

    Please Zendesk make it customizable or tell us that you won't!


  • Michelle Scott

    I agree this functionality is needed. We should also have the ability to add custom fields to the search and advanced search. 


    Thank you!

  • Marcelo Bassi

    Yes please, this functionality is really important to be developed

  • Ilya

    We also definitely need the functionality of adding/removing columns in the search result view

  • Jeremy Holmes

    This has become an issue for us as well. We have been happy with making views for most things, but when a set of tickets that meets the criteria is closed and can not be tagged with an automation process, search is the only option that will still pull the tickets we need to review. Better planning is the long term solution, but we need something to help us analyze how we need to plan and see what happened on the individual tickets. The lack of custom columns in searches makes it a clunky and cumbersome process to try to research things that have already happened that we may need to make better processes to catch. 

    I totally agree with Dolores' comment. I would love to have an export from search option in addition to more complex column customization. There is a similar request already on the community posts here as well. I did see where Jonny mentions the Advanced Search App and I tried it. It does seem to add a lot of the functionality some of us need. 

  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    I am just adding a note to this feature request to say yes, we want this too!

    I've upvoted this request. Upvoting gets more "looks" from the product team, so I encourage everyone reading this right now to do that!

  • Nicole Saunders
    Zendesk Community Manager

    I'll add that detailed use-cases in the comments add value to the conversation and helping PM's to understand what the problem is, what the scope is, and what the impact of a solution would be. Votes and detailed comments are the best way to make a difference! 

  • Stewart Spark

    +1 for us. Would be very helpful to see the 'assigned to' column on the search ticket view and the ability to pick which columns show on this search ticket view. It's incredibly frustrating and time consuming when searching for tickets to have to click into them to see who it is assigned to.

  • Daniel

    +1 here too! It only makes sense to be able to customise search results to make it easier to find things. Being able to see the 'assigned to' column would be most beneficial and reduce frustration.

  • Heather Winbank

    ditto +1 here also! I agree being able to see the 'assigned to' column would be so useful & to be able to pick other columns that will suit your individual needs would be fantastic. Its a massive frustration to not have this option now considering how much we pay to use this product you would think this would be an easy option for Zendesk to add.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for the feedback, all. 

    Significant work is planned for Support and the agent UI in 2019. I can't speak specifically to search results at this time, but will make sure that the product managers who are planning that work read through the ideas shared in this conversation. 

  • Alex M

    Agree with the above. For my current usecase I'd like to be able to see the assignee, but the ideal solution would be to add full customisation of what's being shown

  • Robin VanBrunt

    I agree, it would be great to be able to change the result columns/fields for search.

  • Pedro Góes

    Please add this as soon as possible.

  • Ethan Walfish

    Also highly interested in this, in particular, to see who these are assigned to today.  There are many scenarios where I might search for a JIRA issue ID and try to consolidate ownership of those tickets.  If they're owned mostly by one user, we'd assign them all to that user.  In other circumstances I might be lookinf for tickets related to a feature and assign many of them over to one user.

  • Pat

    +1, would be very helpful!

  • Oliver Tietze

    @Nicole any news on further planning / Roadmap?


    Best regards, hoping for customizability... :)



  • Will D'Amato

    I can't tell you how disappointed we are to learn that is impossible when I tried to add a column to the search results page to vew which organization the requester is submitting the request from.

    Search results page needs to allow for customizable columns in a similar manner to views



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