Dashboard "Updates to your tickets" mark checked

63 Comentários

  • Comentário oficial
    Amisha Sharma
    Zendesk Product Manager

    Hey everyone, thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment. We don't have a timeline to share right now but we would love to hear more from you. What information would you like to have available to your agents on this page? Should all agents be able to customize their own dashboard?

  • Andy MacBride

    I fully agree — I'd like to see the ability to dismiss these notifications. I LOVE the notifications, but I want a way to manage them so I don't have to wade through the long list of customer responses or assignments.

    8
  • Amin Zelfani Ecovadis

    I would suggest as well the ability to hide/archive read updates at least in two ways:

    1. a button on the update for direct action that will affect all referred ones.
    2. on click, once read, it should go into archived updates queue with possibility to view it later.

     

    6
  • Jason Nowak

    Please add the ability to clear the "Updates to your tickets" section of the home dashboard.Or as mentioned above a dismiss option. After you review one, you can't clear it and it makes the screen look too busy. Or at least a way to minimize that section. 

    5
  • Morrow , Zach

    I found a chrome extension that blocks it, using the instructions here for the Stylish Addon:

    https://superuser.com/questions/759745/how-to-block-div-on-website-permanently-using-chrome 

    and the code used is: .activities {display: none !important;} .

    I used the option URL and put the link to our Zendesk Dashboard.  Hides it perfectly.

     

    4
  • Kyle Kipp

    @...

    This has been ongoing for six years, and a lot of the people posting here represent larger groups. Asking for details on who should be able to clear notifications really just seems like another delaying tactic. Please put yourself in our shoes as users and stop pretending to entertain this and just make the change, or don't and close the thread. Everyone posting here is looking to save time, and they are clearly frustrated! It's bad enough that people are resorting to chrome extensions to change your main dashboard. 

    4
  • Digitalparking AG

    Where this can be affected ? Numbers of days in arrears, or number of tickets the showing to be, completeley turned off, or adjustet Clearing, can be ?

    3
  • Zac Garcia

    Agree. One of the first pieces of feedback from our agents who started on Zendesk was the notifications feed. A way to dismiss or "mark read" would be really helpful to our workflow - otherwise, the notification feed is non-actionable noise.

    3
  • Ron McClung

    My agents would like a wa to clear that part of the Dashboard.

    3
  • John Trumble

    I agree.  Our agents would like to be able to use this feature to keep track of what they have yet to do.  They'd like to be able to remove each update individually as they work through them, leaving them always with a list of outstanding updates.

    Also, as another poster suggested, multiple updates for the same ticket should be addressable with a single action.

    3
  • Blair Bethwaite

    +1, this is a pain in the neck. I don't even want the updates panel - it's unnecessarily taking up valuable screen real estate.

    3
  • Janice Brown

    +1 Here & Another post

    Remove dashboard updates once ticket is viewed
    https://support.zendesk.com/hc/en-us/community/posts/360036268693-Remove-dashboard-updates-once-ticket-is-viewed

    3
  • Sergio Seplovich

    + 1 Agree. Adding a "dismiss notification" function will serve as a tickler of sorts to ensure all updates have been addressed properly. 

    2
  • gmacphee

     Agree. Please add the ability to hide or dismiss the updates. Great feature but once viewed it should be removed.

    2
  • gmacphee

    This would be a great improvement in your platform. I don't understand why I have ticket updates from a month ago that I cannot clear. Like it has been mentioned once selected it should be removed or the ability hide or change color.

    2
  • Michael Irving

    It's surprising that a feature like this is not implemented. I have not used a system in over a decade that does not have this (or at least the ability to implement something like this). I am a new user to Zendesk and frankly, not having this feature makes me wonder if you eat your own dogfood. If this hasn't been an extreme pain point for everyone on your team by now I don't know what would . . . How would we even "vote to make this feature more necessary. So far, other than this I like the interface. Though because of this I would not recommend this platform as a viable help-desk solution to my clients.

    2
  • Tucker Lee

    Please add this feature. I would use it 100 times a day.

    2
  • Eddy Schuurman

    This is very confusing for new agents, we advise them not to look at it. But of course that cannot be the goal of this feature. It would be very useful for our agents to have a quick view on what they have to do.

    2
  • Kyle Kipp

    Still an annoyance for my company and difficult to train new agents. We're a team of 12 and all of us hate the fact that we cannot clear these old "updates". Please fix!

    2
  • Benedict Marsh

    I found this thread looking for a way to close these updates, or adjust them. I, too, find them very useful initially. However, it is very confusing that I have tickets that are 3 weeks old that have been solved and untouched during that period, and yet they remain in the "Updates to your tickets" section. I have clicked on them, read them, and they have not been updated any time recently, so why are they still there??? 

    Once I click on it, and view it, and most certainly respond or solve the ticket and it is closed, it should automatically be removed from that list. 

    It would most definitely be very useful if it could be marked as "read" or whatever, and removed from that list until the next time it is actually updated.

    Please make this update :)

    2
  • Beth R.

    It's 2021. When will this be fixed? These comments start 6 years ago. It's extremely annoying that you cannot remove these or at least mark them as read. 

    2
  • Kyle Kipp

    Sorry all, I'm sure some of you are getting notified every comment.

    Just a heads up the Zendesk Product Manager that posted 20 days ago may just be a bot, they are posting the same comment on every single thread thanking people for feedback and delaying further. 

    I'm done with this, cheers!

    ---

    Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.

    2
  • Joanne Hendriksen

    As above, we would also like to be able to dismiss the notifications

    1
  • Rolan Gregg

    Please add "dismiss" or "viewed" feature to these notifications.  Otherwise this helpful feature just becomes a confusing stream of updates that offer little efficiency.  

    1
  • Sore

    How do they work? When do they disappear again? My dashboard is full of notifications, even after I've clicked them.

    1
  • Jsyutk

    Why hasn't a solution been introduced for this?  If there has what is it?

    1
  • Stacey Jackson

    Please implement the requested change.

    1
  • Steve Klingemann

    Please allow functionality to clear or dismiss the "Updates to your tickets" section of the home dashboard.

    1
  • Sheryl

    please allow a way to hide this column. many of our users are complaining about it. thank you.

    1
  • Stacey Jackson

    From my perspective, I use ZenDesk all day, every day.
    Because of the volume, I'm continuously checking to see if the requestor has updated the ticket with a new comment or if it's an older "Updates to your tickets" that I've opened twice already, thinking it was a new comment.

    It's to the point where I need to keep, at minimum, 6 tickets open, so that I can click through each ticket and check for updates.

    Having the ability to clear items in "Updates to your tickets" would save considerable frustration and time.
    Even as Benjamin suggested, if it changed colour. Something to acknowledge it had been dealt with.

    1

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