How to export Zendesk macros into a spreadsheet

68 Comentários

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Φάνης,

    You can do this by using the roles parameter in the url: https://{subdomain}[]=agent

    Hope this helps!
  • Steve W

    How sad is it that the ability to Export macros had to be developed by an extremely helpful USER and not by Zendesk Dev? Although this way is helpful (Thanks Vlad!), my organization uses close to 900 macros, across multiple departments, this way is extremely cumbersome and way too time consuming, especially since we add and remove macros weekly.  

    An Export button is ESSENTIAL and takes minimal development time!

    Come on Zen Desk, do better!!!

  • Pablo Gonzalez

    Hi everyone,

    We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.

    You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.

    This supports macros, triggers, views, fields, and anything in between.

    You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app

    And here's a video as well on how to do it

  • Lais

    Oh my god! Perfect, thank you so much

  • Ricardo

    Is there a way UPLOAD a .json file with macros? (instead of downloading)

  • Peter Hochstrasser

    Using the API, yes.

  • Ricardo

    Peter Hochstrasser how exactly I can do that?

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Ricardo,

    You can utilize the Create Macro endpoint. This way, you can use a JSON format to create your macro.

    Hope this helps.


Por favor, entrar para comentar.

Powered by Zendesk