identify from which social media account does the ticket was created if it's all listed under 1 brand
PlanejadaI have mutiple social media accounts under one brand. In this moment is impossible to see which social media account does the ticket was created from. So I have to made additonal questions to my customer to know the info. Right now info shows like this
Different are in the cases of email, because you can see the email address.
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Comentário oficial
Hi Oriana,
Thank you for writing in. That's a fair point. We do have surfacing the integration name ie social media account to the ticket on our roadmap.
- Prakruti
Por favor, entrar para comentar.
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