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Forwarded emails that had a CC needs to include the CCs

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Geran Smith

Publicado 19 de nov. de 2021

Since others in this old thread have done a good job, I am going to steal some of what they wrote.

Using the email forward option for creating tickets out of emails sent to agents, we are currently losing any CCs on the original email.

A much-needed feature improvement on agent forwards is:
- Capture CCs in forwarded emails.

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    Amisha Sharma

    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

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