Feature Request - Inserting macros at the text cursor position


5 Comentários

  • Comentário oficial
    Amisha Sharma
    Zendesk Product Manager

    This feature is live on Agent Workspace now! 🎉

  • Eckhard Doll

    Yes, please. This simple feature should have been implemented years ago. One of many little workflow enhancements that would make Zendesk much easier to work with.

  • Amisha Sharma
    Zendesk Product Manager

    We heard you! We are very close to releasing this change in the next couple of weeks - should be sooner. I'll update here once we are done. This change will be applied to composers on Agent Workspace :) 

  • Marcin Miodek

    Thank you very much for adding support for this!

    Please also note that "functionality" is the quality of being functional or not. The ability to insert macros at cursor position is a "feature", not a "functionality".


    "This product offers high functionality." = it is highly useful

    "We have implemented a new feature." = a new option 




  • Amisha Sharma
    Zendesk Product Manager

    Thanks, Marcin Miodek. Hope you enjoy this feature :)


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