Force context panel to be open
We want to make sure our agents have the context panel open just because if it is open it can be a great help, for multiple reasons, to have the interaction history there at all times.
There are two cases where it isn't open:
- The agent hasn't opened it previously
- It has for some reason been closed (I never close the context panel but I regularly find it to be closed when I open up a ticket)
This extra click to open it up isn't a tedious thing it is just often forgotten. And we have no reason to have the context panel closed, everyone has big enough screens today.
100% agree Óskar Ómarsson. It would be great for admin's to decide what should be persistent between tickets. E.g. Force the Apps option to be selected, rather then agent have to reselect when moving on to the next ticket.
Definitely agree that admins need the ability to control the context panel, i.e. whether it is initially open/closed, and whether a given panel item is opened by default for the agent).
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