Feature request: Labels or Read-Only for text as field option

3 Comentários

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    For Ticket Fields in particular, I've been using the Ticket Field Manager app found here (https://www.zendesk.com/apps/support/223753/ticket-field-manager/) to restrict specific ticket fields to be read-only.

    I'm hoping Zendesk will release a similar app or built-in feature of Organization/User fields as well as I definitely think that could be helpful, but wanted to share that app in the meantime. :) 

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  • Henrik Erlandsson

    I see the option for Ticket fields. But the request is about People and Organization. No such Read-only property exist.

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  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Ah, my apologies! I had read the first line as you wanting this functionality for People, Organization and Ticket fields, so just wanted to share that app for the Ticket fields use case in particular in case you hadn't heard of it yet. I personally found out about it a few months back through another Community Member. :)

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