Automatically close ticket from chat conversation in Agent Workspace
Hello, when the Customer starts a chat conversation and our Team Member responds to this, a new open ticket is created in Agent Workspace. But it needs to be manually closed.
I am wondering if there is any solution to automatically close open tickets after the chat conversation is ended.
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Hi Slawomir,
You can create an automation to close your chat tickets. You can create one that will run every hour to solve tickets from chat that are open for a specific time. More information can be found here: About automation and how they work
Unfortunately, there is no option yet to auto solved tickets once the conversation ended. However, we understand your need for this functionality so I am marking this comment as product feedback
Por favor, entrar para comentar.
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