Automatically close ticket from chat conversation in Agent Workspace

1 Comentários

  • Cheeny Aban
    Zendesk Customer Care
    Hi Slawomir, 

    You can create an automation to close your chat tickets. You can create one that will run every hour to solve tickets from chat that are open for a specific time. More information can be found here: About automation and how they work

    Unfortunately, there is no option yet to auto solved tickets once the conversation ended. However, we understand your need for this functionality so I am marking this comment as product feedback 
    0

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