We have customers who contact us multiple times through different channels. Whenever we solve out these tickets, a customer is sent a CSAT survey.
I've attempted to set up automations to change fields on user profiles and have had zero success. I've also tried using webhooks to modify user fields for this purpose. This effort also ended in failure.
We're worried about spamming our customers with CSAT surveys and feel it is a better experience if we can simply "time out" a customer from receiving additional CSAT surveys after one has been sent.
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