We still have chat with messaging?
We resolved one mystery where one of our agents, Gena could not see messaging tickets, reply to messaging tickets (even through take it) and was told that she didn't have access to chat. We added her as a seat on our chat account and now she can see and reply to messaging tickets. We thought we removed chat in order to be able to have messaging. What’s going on and why do we have chat as part of messaging? What implications do the Chat module now have to us? Anyone experiencing something similar?
Messaging is an implementation of the Zendesk Chat where conversations are persistent as opposed to the live chat that is session based . What happens when you enable messaging is that you are turning off Live chat which is another implementation of chat so basically, you are choosing between Messaging and Live Chat.
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