New Agent Workspace - recipients of emails not visible


3 Comentários

  • Comentário oficial
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

  • Dave Dyson
    Thanks for this feedback, Joanna.
  • Anne-Flore Caire

    Our company has just switched over, and noticed this major inconvenience, which does not appear on the information pages about the new workspace. You can't easily see the recipients of emails neither received nor sent! We cannot decently ask our agents to work by displaying events, especially on tickets with several dozen exchanges. We will therefore unfortunately go back to the old version of the workspace


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