Please provide a user specific 'Access' option for a user to view and add comments to all org tickets when the org's 'Users' setting is 'Can view own tickets only'

2 Comentários

  • Dave Dyson
    Zendesk Community Manager
    Thanks for this feedback, Stephen!
  • Jake Warren

    +1 for me on this, surprised to not see more votes on this one, some client power users want to be able to interject on tickets for those that they manage, and not having this option prevents that.

    Stephen Bentley - Other than the mentioned workaround did you discover any other easy ways to solve for this scenario?


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