Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace

Concluída

3 Comentários

  • Comentário oficial
    Amisha Sharma
    Zendesk Product Manager

    Hello All,

    Thanks for providing feedback.

    We just released the display of To's & CC's information under each email message. Hope this helps solve the need. Please let us know if you have any additional feedback. Thanks!

  • Dave Dyson
    Zendesk Community Manager
    Thanks for the feedback, Hawk!
    0
  • Rebekah MacDonald

    The ability to see (and copy) both the requester and cc's email address is something that is critical to our team's operation. +1 for the ability to see the users cc'ed on a particular response or thread. 

    0

Por favor, entrar para comentar.

Powered by Zendesk