Feedback: Only Admins should be able to change staff members names

5 Comentários

  • Sydney Neubauer

    This is definitely a common problem we encounter. The Agent would remove their last name so then when I need to add Agents to a group, I have to figure our which of the 5 Jessica's need to be in the group. This is especially a problem when searching as sometimes their full name won't pull up their profile so I need to either search for their first name or try to figure out what email their profile is under.

    4
  • Sara Ledger
    Zendesk Luminary

    This is also an issue I have. I wouldn't be opposed to it being just another permission feature so we could enable it by group. We definitely have run into issues where someone has changed their name to a different nickname and removed their last name which causes problems trying to figure out who the person actually is.

    2
  • Boyan Spasov

    +1 for this feature. This should exist in Zendesk !

    2
  • Atanas Tomov

    +1 on this. Definitely will be useful for us and more control over what agents can do is always welcome.

    2
  • Alina Wright
    Zendesk Product Manager

    Hi all,

    Valid feedback, thank you for sharing. It's not currently planned for our roadmap but will update once it is. 

    Thank you!

    1

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