Recently Zendesk was updated so that a dash and a space would automatically become a bullet point when writing responses in work orders. This is frustrating for users who do not desire this behavior (i.e. for keeping the format as plaintext-like as possible and/or easy and universal copy/paste) and is unable to be turned off. It is also inconsistent between Zendesk on the web and the mobile app. PLEASE either roll this back or add a per-account option to disable it completely.
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