• Dane

  • 3 de abril de 2022 02:20

  Zendesk Engineering

  @Nick Vemmal,
   
  As of the moment, you are only allowed to copy and paste steps on the same flow. As it turns out, there's no feature yet to directly clone a flow. I'll mark this as a feedback to have the attention of our Product Managers. Let's hope that other users has the same use case to drive the demand even further. 
  
• Sierra Lite agent

  • 6 de maio de 2022 17:15

  I second this request. 

  I would also like to test and play around with a flow without losing the original copy

  This would also be extremely helpful when setting up a bot for different, but very similar brands. We have over 5 brands that would require essentially the same flow but with slight tweaks (such as switching out links to one appropriate for the current brand)

   

• Thanos Kanakis

  • 28 de junho de 2022 10:48

  Hey! Also here would love to be able to duplicate/clone/copy this, for enterprises that work with multiple brands, it can be really hard to repeat this process 80 times..

• Allison Sargent

  • 30 de junho de 2022 16:49

  Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch. 

• TESmart.01

  • 7 de julho de 2022 06:11

  Hi, yes, we need to clone the bot. Really need a backup.

• Simon

  • 8 de julho de 2022 07:04
  • Editado

  Community Moderator

  We second the option of cloning a flow.

  It's really needed for instances where there are multiple brands, with very similar flows needed - just like several people are stating in the above comments.

• Kim Roque

  • 13 de dezembro de 2022 00:13

  Any update on this one?

  I tried copying a series of steps inside an intent to another intent but it seems impossible.

  Even duplicating the same intent in the list of intents seems to be a missing feature. 

  Can you make this possible? We can copy/duplicate macros and whatnot. Why not the basic duplication for the intents in Zendesk bot?

• Simon

  • 13 de dezembro de 2022 08:27

  Community Moderator

  Hey Kim Roque

  This community post is regarding duplicating an entire Flow - not singular steps.

  However, it is possible to clone a singular step and the following steps if you want.

  

  You're stating it is not possible to C/P intents - in the realm of Flowbuilder, intents have the meaning of adding common words/phrases to the entire answer you're editing.

• Stephen Hamilton

  • 21 de dezembro de 2022 08:25

  the ability to duplicate an entire flow is a really important feature thats needed. Can we please get this asap?

• Simon

  • 21 de dezembro de 2022 11:48

  Community Moderator

  Stephen Hamilton it is actually now possible to clone an entire bot/flow.

  

  Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)

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