Feature Request Summary:
Allow a external system to start a new ticket and pass parameters to pre set the Subject, and Brand.
We want to initate sending email to a user from our back office workflow system and pre populate the ticket subject, brand and requester so staff do not have to manually enter it.
For example this URL
would open a new ticket with the requester, brand and subject already selected.
Even better if we could pass the requester email address instead of ID, saving us to perform a lookup. So
This would open the new ticket screen in Zendesk but without us having to call the API or save a ticket as the user may decide they no longer want to send the email so no new ticket would be saved.
Business impact of limitation or missing feature:
This is an efficency gain saving users from selecting requester, brand and subject. Also avoids human error if this information is system generated.
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