Tagging based on Satisfaction comments
RespondidaWe'd like to be able to report on the number of tickets containing words like "fast, quick, easy" in good satisfaction comments by adding a tag to the ticket via a trigger. AskNicely has this functionality already and we'd like to replicate it for our support tickets.
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Hi Charity,
I think you might be able to achieve this in Explore, but not via Trigger and tags. Instead, I'd try creating a Standard Calculated Metric, using the Support Tickets dataset, which contains the Satisfaction comment as an attribute, and then using the CONTAINS text function to search for those keywords in the satisfaction comment – here are some resources to get you started:
Hope that helps!
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