Looking for advice/suggestions:
As the main agent, when I go to send an internal note to light agents who need to be notified of support tickets we are receiving, the message gets buried in the email inboxes of the light agents.
Across our team, we use Google Chat as a method of communication. Would anyone be able to advise us on how to integrate Google Chat with our Zendesk account or if you have any other integration suggestions (Slack, Teams, etc) to address this issue?
Thank you in advance
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