Print Ticket function improvements

2 Comentários

  • Comentário oficial
    Zac Garcia
    Zendesk Product Manager

    Hi David,

    Thanks for sharing this! We're looking at ways to improve the print ticket feature, and are keenly aware of the needs around (2) - Optional internal comment inclusion. You're not the first to raise up the desire to exclude private comments from tickets when they're printed or saved to PDF. This seems to be especially important for sharing materials with stakeholders or customers outside your immediate team or organization. 

    We're doing more research on (1) and (3) with no specific plans to communicate at the moment - however, if we pursue this further, would you be open to us contacting you to learn a little more about your use case?


  • David Brown

    Zac Garcia I am certainly open to discussion, that is perhaps the best way to have a better understanding of our workflow, needs, and use case(s).


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