View All Tickets For a Customer Without Clicking Profile

Respondida

3 Comentários

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Iris Keller

    I think this is what you're referring to?

    While in the ticket, click on that symbol (top left below org name) and you'll see "interactions" which includes tickets.

    0
  • Nils Z.

    Hello Iris,

    in addition to the option mentioned by Lou, you can also use the app „User Data“.
    https://www.zendesk.com/marketplace/apps/support/6536/user-data/

    Then you still have all ticket fields visible on the left, but on the right side you have an overview of the number of other tickets and their status.

    Best Regards
    Nils

    1
  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

     

    We also use User Data. It's nice because you can customize the user data that displays. The one benefit of the native functionality is it shows all the tickets and they're clickable.

    0

Por favor, entrar para comentar.

Powered by Zendesk