hyperlinking placeholders
We'd like to be able to hyperlink text in a Macro using our ticket satisfaction survey URL placeholder: {{satisfaction.url}}
This worked up until January 2022, but no longer works as the link it generates breaks.
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Try using this instead:
{{satisfaction.rating_url}} -
Yes, Scott - that is what we are doing currently. But previously we were able to use the placeholder
{{satisfaction.rating_url}} to hyperlink text such as 'To give us a quick thumbs up/down or to leave feedback, please click *here*'. -
Sorry, I'm not understanding the problem. Can you explain it again?
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Like this 😊
Doing this worked before mid-January 2022 when I raised a ticket with Zendesk Support. Your Agents have said they are not sure why it no longer works and have suggested some workarounds, but I think it looks a lot cleaner as per above image, rather than a long string of text.
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Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.
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