Chat v. Messaging


1 Comentários

  • Dave Dyson
    Zendesk Community Manager
    Hi Jess, welcome to the community!
    I've moved your post over to our  topic since it's more of a question than feedback. That said, a feature that you might be using already (and if not you might find useful in your current Talk + Chat setup) is Focus Mode: Enabling focus mode for voice and chat in the Zendesk Agent Workspace
    Focus mode isn't available yet for Messaging as it is for Chat, but it is on our roadmap – I'd recommend upvoting and following this post in our product feedback forums to keep in the loop as we get closer to releasing it: Focus mode for active Messaging and Talk users
    And if there are any users who are currently using Talk and Messaging together, please do chime in here!

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