Enable WYSIWYG formatting & HTML link pasting for messages
Including the ability to paste html links into a message. Even this very textare here supports simple WYSIWYG formatting (bold, italic, ...) and supports html link insertion!
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Thanks for sharing that feedback Simon.
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This would be a great benefit and win to have the ability to insert links and hyperlinks in Messaging since it already exists as a feature in Support and Live chat.
We have to manually restrategize all our 1000+ macros since hyperlinks are supported in Support and Chat but not not Messaging.
It is both a poor agent and end user experience as links appear in long form and makes it very clunky especially if they are inserted within the body of a macro
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