Feedback on the new feature for retaining the background colour of copied text

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2 Comentários

  • Amisha Sharma
    Zendesk Product Manager

    Hello Katie - Thank you for providing feedback. We appreciate having a deeper understanding of your workflow and how this feature is impacting your productivity.

    This feature is behind a setting in the admin center and you can choose to disable it.

    Please go to admin center, and then "Settings" under "Objects and rules". You'll see "Turn on color text". If you choose to disable this setting, you will not see an option to change the color of the text and add background color to a text in the text formatting toolbar. Additionally, text colors and background colors will not be retained on copy-paste.

    Hope this is helpful! Please let us know if you have any questions.

    1
  • Katie

    Hi Amisha, thank you so much for your reply! We have now disabled that setting and text is now pasting in without the background colour.

    1

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