Semi-automatic Merge without app

4 Comentários

  • María Hurdiera

    Gracias por su atención y ayuda 😊

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for putting this together, Florent! I'm going to move it over to our "User Tips" section to make it easier for others to discover. 

  • Pablo Gonzalez

    Thanks for writing this! I have a few questions/comments

    1- Couldn't trigger 1 and 2 be one single trigger, with the following under ANY conditions

    Ticket is created
    Ticket is updated

    2- On trigger the, can we not replace the ANY conditions with

    Has a Ticket "Not Present" ?

    Why evaluate all the possible text values?


  • Dane
    Zendesk Engineering
    Hi Pablo,
    Based on how the triggers were setup, your first and second point can definitely work.

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