In an agent's settings, they should not need to be added to all tickets to be able to mark a ticket as spam.
We have 3 different brands in our organization, each with it's own ticket groups, agents can only see the tickets that are in their ticket groups so their view is clean. Even within these groups they still get spam tickets that Zendesk doesn't filter out so they need to be able to mark them as spam as well. We don't want them to be able to see all the different tickets to be able to do this.
Business impact of limitation:
Our agents are told to just leave the tickets in there for now and then an Admin has to go in and mark them as spam every so often. This makes extra work for the Admins and also can clog up the agents' inboxes if there are a lot in there.
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