Export Trigger List

5 Comentários

  • Dave Dyson
    Zendesk Community Manager
    Thanks for this feedback, Eric!
    0
  • Alek Reed

    I second this! Ideally an export would include conditions and actions as well.  We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export.

    Yes, the API is an option. However, when there are different amounts of conditions or actions from trigger to trigger then the columns from a JSON API export become wonky, and therefore with so many triggers in our instance this makes it difficult to do a cleanup to make any use of the data.

    For instances moving to Trigger Categories, an export would / would have made the transition much easier as well.

    1
  • Chandrika Jayaram

    Yes, this is a much needed feature - ability to print triggers list and export trigger conditions to a spreadsheet.  It would make it much easier to manage for an Admin.

    1
  • Harper Dane

    This would be an extremely helpful feature.

    I need to assess a number of firing order headaches in a 260+ item Trigger list.

    Right now, it seems I can only manually add a Description for each Trigger to show its Conditions & Actions, then assess the list visually to try and place things in proper order. Then... cross my fingers and hope for the best?

    If I could instead export these Triggers, I'd simply drop them into a spreadsheet, apply functions to label each rows by category, reorder the list on the sheet accordingly, then import the reordered list into my Sandbox to test before releasing to Production. I could even use the exported list to add my Conditions + Actions Descriptions into Production a lot faster.

    This would save me many hours & help me be far more confident I'm not about to break everything in Production. :) 

    1
  • Nora

    This would be a great idea - we need to change a whole brand of triggers but there is no way to see exactly the scope of what we need to do.

    1

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