disable pop up notifications showing ticket has been updated

5 Comentários

  • Bethany Castillo

    This pop-up has definitely decreased my efficiency over time. I often make more than one update to a ticket, and having to wait for the pop-ups to expire or clicking to exit, takes time away from either refreshing my apps and/or moving to the next ticket as soon as possible. Additionally, I rarely use the pop-up to reference ticket updates or changes, so it's never used for it's intention anyway. 

    If anything, it would be helpful to have the pop-ups appear in an area that will not block access/views to highly referenced areas of the screen. Thanks!

    6
  • Kathleen O'Neill - M/F - HC

    These pop up notifications, and especially the notifications that require a manual "X" out of to close, are really a hinderance to my efficiency in tickets. When going through the queue as quickly as possible, and needing to stop between every ticket to address these pop ups, it's really unideal. Would love an option to select what notifications pop up there, or to simply disable these notifications if desired! 

    4
  • Mike Konstantin

    This is interesting, as my company's Zendesk instances don't have that behavior. For our pop-up ticket notifications, they are only present for about 3-5 seconds, and then go away on their own. However, I do see certain pop-ups (like errors and/or ticket deletion) that will stay until I manually remove them.

    As an fyi, we are running under the "Professional Suite" (formerly Enterprise) plan, so not sure if that may have something to do with it or not.

    ~Konstantin

    0
  • Chris Ruzzi - M-F - Chat/Email

    This would be a huge improvement to my daily workflow. Bump!

    1
  • Rudolph Beaton

    I would love to more control options added to pop-up notifications. Particularly useful would be controlling where the pop-up appears, controlling how long the pop-up stays visible, and the option of disabling pop-up notifications entirely.

    1

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