My internal notes are showing up as public replies and nobody at Zendesk is able to help me

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3 Comentários

  • Mike Konstantin

    Piggy,

    Is it possible to provide a screenshot (of a test ticket) of you adding a Private comment to a ticket (apply the comment details, but don't hit the Submit button), and a screenshot of the Events for that comment after it has been submitted?

    My reason for asking is to see what you are seeing for "Internal" notes and what the system sees it as. This can also let me know if you possibly have the "Agent comments on all tickets are public by default" option enabled within the Admin portal.

    ~Konstantin

    1
  • Piggy

    Thanks for your help Mike! We found a solution. Take care and have a great day!

    0
  • Mike Konstantin

    Glad to help anyway I can.  :)

    ~Konstantin

    0

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