My internal notes are showing up as public replies and vice versa. When I go to erase one of the messages in either public replies/internal notes, even the other gets erased. I have never had this issue previously, and the support center is unable to help me. They keep saying that they spoke to the "experts" and they don't see the issue on their end. But I see the issue on my end, and need a resolution. I can't type internal notes and close/merge tickets, as they show up as public replies. I was told to divide the ticket into two, one to send a public reply, and the other to create an internal note. The whole point of using Zendesk is to reduce the amount of tickets, and not add tickets. I have to send emails to the people I assign tickets to, as I can't type internal notes. It is counterproductive. Please help!
Publicação fechada para comentários.