Suspended Netsuite emails
Hi,
Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices?
Thanks,
Rox
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Hey Rox - Unfortunately, I haven't found many great workarounds, but I have used an app called Shredder (https://www.zendesk.com/marketplace/apps/support/94512/shredder/) which helps make this process a little easier.
We've essentially setup rules to automatically flag the email responses to Netsuite emails in Shredder to make the process of unsuspending them pretty quick & easy to do. They also have a paid version that would allow you to automatically unsuspend emails based on the rules you've setup.
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