Feature Request Summary:
Allow "Hours since" conditions in ANY conditions list for Views, currently only available in the ALL list.
The "Hours since" conditions in Views are inherited from Automations, and as such so are the restrictions, including only having them available in the ALL list. The reason being, Automations need a nullifying effect to ensure they aren't applied more than once per ticket, but the same does not apply to Views. So, this post is to propose that "Hours since" conditions are also allowed in the ANY list for Views.
Business impact of limitation or missing feature:
It is not possible to create "OR" condition criteria that involves "Hours since", even when it is across condition types. For example, I want to create a View that shows tickets "Less than Closed" or 24 "Hours since closed". That way all recent tickets showed, even if I had a Trigger that auto-closes a ticket due to an invalid request.
Other necessary information or resources:
- Time-based conditions aren't available from Meet any of these conditions section of the automation creator (see Creating and managing automations for time-based events). Automations require a nullifying condition to ensure that they aren't running continuously.
Por favor, entrar para comentar.