Someone closed my last post here but here's a great example how zendesk has made it impossible to get in touch with someone in support.
First - there is zero phone support and you are now shoved into the "Z Bot" that asks you 865 questions.
So when your entire team is down because of a cloudflare error like the below, there is no number to call, no email to send to.
Why do we pay for enterprise support when it's impossible to get support? My entire team was completely down with the below error and we had nobody to call or email, no way to get to the subpar Z-Bot.
Who is making all these changes that thinks its a great idea? Zendesk used to be amazing with service.
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