Updates in Chat Widget

2 Comentários

  • Jahn Bronilla
    Community Moderator

    Hello zendesk team, anyone who can answer this one please? 

    Thank you!

  • Beto
    Zendesk Customer Care

    Hello Jahn, thank you for your question!

    The functionality you are describing is not currently possible with Zendesk's Web Widget. The only possibility would be to create a Widget from scratch and connect it to your Zendesk account leveraging the API. This would require highly customized code, which is unfortunately out of our scope. 

    But this is a good suggestion to have. I can recommend that you create a feedback Post in our Community requesting this feature here. 
You can explain your use case and the more traction this post gets, the more chances there are for our Development team to consider implementing this in the future :) 

    I hope this was helpful!


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